Shipping policy

Shipping Policy
Shipping is free on every Calmility order within the United States. There is no minimum spend and no handling fee added at checkout.

How long it takes
Orders are processed and dispatched within 1 to 2 business days. Once an order leaves, most parcels arrive within 5 to 12 business days.
That window covers our full range. Some items move faster than others, and a small number of larger pieces sit at the longer end of it. If an item you have ordered is running behind that window, we will email you rather than leave you guessing.
Business days are Monday to Friday and do not include public holidays.

Where we ship from
Calmility is based in California and our orders ship from within the United States. That is why domestic delivery is measured in days rather than weeks.

Tracking
As soon as your order ships, we send a confirmation email with a tracking link in it. Tracking can take up to 48 hours to start updating after the label is created, which is normal and does not mean the parcel is lost.
If your tracking has not moved in 7 days, email us at osiris2llc@gmail.com with your order number and we will chase the carrier for you.

Multiple items in one order
If you order several items, they may arrive in separate parcels and on different days. You are never charged more than once for shipping.

International orders
We do ship outside the United States. International rates are calculated at checkout based on your address and the carrier options available there, and free shipping does not apply to international orders.
International delivery takes longer than domestic and the exact time depends on the destination and on customs. Any duties, import taxes or customs charges are set by your country and are your responsibility, not ours. They are not included in the price you pay at checkout.

Delivery addresses
Please check your address carefully before you order. We can usually correct an address if you email us the same day, but once a parcel is with the carrier we cannot redirect it.
If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you to arrange a resend or a refund of the item cost.

Delays outside our control
Delivery times are estimates. Carrier backlogs, severe weather, customs processing and peak periods can all add days to a delivery, and those are outside our control. We will always help you track a delayed parcel and we will make it right if it is genuinely lost.

Lost, damaged or missing parcels
If your parcel arrives damaged, or tracking says delivered and it is not there, contact us at osiris2llc@gmail.com within 30 days of the delivery date. Send your order number and a photo if there is damage. We will either replace the item or refund you in full.

Cancelling before it ships
If your order has not shipped yet, we can usually cancel it in full. Email us as soon as possible with your order number and we will do everything we can to catch it before it leaves.

Returns
Shipping and returns are separate. You have 30 days from delivery to request a return. The full terms are in our Refund Policy.

Questions
Email osiris2llc@gmail.com with your order number and we will answer. We reply to every message.