Frequently Asked Questions
Most Common Questions
Do you offer free shipping?
Yes. Shipping is free on every order, with no minimum spend.
Can I return something?
Yes. You have 30 days from delivery to request a return or refund. The full terms are on our Returns and Refunds page.
Where are you based?
Calmility is a new, growing California based brand.
Do you have a physical store?
Not at the moment. Calmility is online only, so everything in the collection is here on the site.
Do you sell gift cards?
Not yet. If that changes, they will appear in the Shop menu.
Orders
How do I know my order went through?
You will get a confirmation email straight after checkout. If it is not in your inbox, check your spam or promotions folder and search for Calmility.
Can I change or cancel my order?
Message us through the contact page as soon as you can. If the order has not shipped yet we will do everything we can to catch it.
I put in the wrong address.
Get in touch right away with your name, order number and the correct address. The sooner you tell us, the better the chance we can fix it before it leaves.
Shipping
How much is shipping?
Free, on every order.
How do I track my order?
As soon as your order ships we email you a tracking link. There is more detail on our Track your Order page.
My tracking has not updated.
Tracking can sit still for a day or two between scans. If it has not moved for longer than that, send us your order number through the contact page and we will chase it up.
Returns and Refunds
How long do I have to return something?
30 days from the day it is delivered.
What condition does it need to be in?
For a change of mind, items need to be unused and in their original condition.
My item arrived damaged or incorrect.
Contact us with photos and we will make it right. When an item arrives damaged, defective or incorrect, we cover the return costs.
Who pays for return shipping?
You do for a change of mind return. We do when the item arrives damaged, defective or incorrect.
When will I get my refund?
Refunds go back to the original payment method once the return is approved and, depending on the reason, once we have received the item.
Products
How do I know it will fit my space?
Measure the shelf, drawer or cupboard first, then check that against the size given on the product page. If you are between sizes or not sure, message us with the room and the measurements and we will tell you what fits.
Can you help me plan a room?
Yes, and we are happy to. Tell us the room and what is not working through the contact page, and we will suggest what would help.
What are your products made from?
It varies by piece. We work in acrylic, stainless steel, metal, bamboo, wood, plastic, fabric and mesh, and leather. The material is listed on every product page, and you can browse by material from the Shop by Material section on the home page.
How do you choose what to sell?
Every piece has to answer three questions. Does it earn its place on an open shelf? Will it still work after a year of real use? Would we put it in our own home? You can read more on our About Us page.
